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why do SE fail so hard at customer service?
Valefor.Lilbusta
Server: Valefor
Game: FFXI
Posts: 1759
By Valefor.Lilbusta 2009-07-27 14:28:11
I'll just make a private server host for a small fee. Then we will continue to keep our hopes alive that the end will never come!
Server: Asura
Game: FFXI
Posts: 4135
By Asura.Artemicion 2009-07-27 14:31:04
Fact of the matter is, regardless of whether it was IRL or online, something precious was taken away without the person's consent. The principle of that remains, whether it was a hacked account, or someone breaking into your house and taking your TV or whatever.
Fairy.Tbest
Server: Fairy
Game: FFXI
Posts: 5490
By Fairy.Tbest 2009-07-27 14:32:17
Fact of the matter is, the person gave their consent and allowed SE to roll their character back. >.>
Carbuncle.Akada
Server: Carbuncle
Game: FFXI
Posts: 156
By Carbuncle.Akada 2009-07-27 14:32:44
I'd get pissed losing something that I spent my time on.. whether its rl or in game >.>b
Server: Asura
Game: FFXI
Posts: 4135
By Asura.Artemicion 2009-07-27 14:38:36
Tbest said: Fact of the matter is, the person gave their consent and allowed SE to roll their character back. >.> So it's perfectly acceptable to tolerate poor service? Would you just nod your head and fork over the cash from a mechanic that blatantly sabotaged your vehicle with more problems after fixing your initial issue so you have to come back and pay more?
Server: Garuda
Game: FFXI
Posts: 248
By Garuda.Aurilius 2009-07-27 14:45:23
He's *** trolling. You're just keeping him busy at work. Just ignore him.
[+]
Fairy.Tbest
Server: Fairy
Game: FFXI
Posts: 5490
By Fairy.Tbest 2009-07-27 14:45:35
lol... Your analogy fails. They did exactly what he asked them to. If I take my car in for an oil change and specify I want 4.5 quarts of Quaker State 10W-30 oil with the Fram oil filter made for my car and the mechanic doesn't do that then it's on him. If I just say I want an oil change and he uses some off-brand oil/filter when I wanted Quaker State/Fram, but I didn't specify it... Then that's MY fault, not his. Aurilius said: He's *** trolling. You're just keeping him busy at work. Just ignore him. Hey! That's mean... I need to be entertained while bored!
Carbuncle.Kyri
Server: Carbuncle
Game: FFXI
Posts: 835
By Carbuncle.Kyri 2009-07-27 14:55:41
/sigh...
Fenrir.Erendis
Server: Fenrir
Game: FFXI
Posts: 10
By Fenrir.Erendis 2009-07-27 14:55:56
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All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. The next available Agent will be with you in a moment. All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. We are currently experiencing a high chat volume. If you are calling regarding an LM error, please have your PlayOnline ID and first 4 and last 4 numbers of the credit card currently on the account, without it an agent will not be able to assist you. You have been connected to SEI POL Derek D. SEI POL Derek D: Hello, Luis Fernando, thank you for contacting the PlayOnline Information Center. Just a few moments while I review your question, please. SEI POL Derek D: For security reasons, we are unable to address your account issues without first verifying your identification. Please respond with the following information: SEI POL Derek D: PlayOnline ID PlayOnline Registration Code Current Credit Card information, first 4 and last 4 digits only. Registered Name Date of Birth Complete Home Address (Not email address) Email Address Number of Content IDs and the name of the characters Registration Date SEI POL Derek D: It appears you have no other issues you need assistance with. If this is incorrect, please come back to the chat and I will be happy to assist you.
Carbuncle.Kyri
Server: Carbuncle
Game: FFXI
Posts: 835
By Carbuncle.Kyri 2009-07-27 14:57:34
wow! our lucky. i usually see about 3 hrs of it first
Lakshmi.Synful
Server: Lakshmi
Game: FFXI
Posts: 2
By Lakshmi.Synful 2009-07-27 15:08:38
Im rly glad that ive never had to deal with SE on any issue and when AION comes out ill delete my account and jump over there. The yrs spent playing this game, i couldnt imagine losing like that but i would surely quit if that happened.
Tbest = moron......go support sumthin else HELP I AM TRAPPED IN 2006 PLEASE SEND A TIME MACHINE elsewhere
Fairy.Tbest
Server: Fairy
Game: FFXI
Posts: 5490
By Fairy.Tbest 2009-07-27 15:10:39
Synful said: Im rly glad that ive never had to deal with SE on any issue and when AION comes out ill delete my account and jump over there. The yrs spent playing this game, i couldnt imagine losing like that but i would surely quit if that happened.
Tbest = moron......go support sumthin else HELP I AM TRAPPED IN 2006 PLEASE SEND A TIME MACHINE elsewhere XD Repetitive repetition is repetitive?
Fenrir.Erendis
Server: Fenrir
Game: FFXI
Posts: 10
By Fenrir.Erendis 2009-07-27 15:17:52
ok, so basically i just ended the Live chat with SE, they just told me what i already knew, they do not help a ***, i gave all my info and they say that info is confidentially, and they can not give me any info on my account status, dont know if im banned yet, but i dont want to pay for the next moth while they review my actions on this account Hope SE know where to put this in:
Server: Pandemonium
Game: FFXI
Posts: 4261
By Pandemonium.Eternaltriumph 2009-07-27 15:20:36
Good. Needs more Fenrir bannings.
Fenrir.Erendis
Server: Fenrir
Game: FFXI
Posts: 10
By Fenrir.Erendis 2009-07-27 15:22:37
ur welcome to find the place to put that finger too
Server: Ifrit
Game: FFXI
Posts: 24692
By Ifrit.Kungfuhustle 2009-07-27 15:23:08
so yeah, now the FBI has you on their watch list for possible terrorist connections
Server: Pandemonium
Game: FFXI
Posts: 4261
By Pandemonium.Eternaltriumph 2009-07-27 15:23:30
lolfenrir.
Server: Ramuh
Game: FFXI
Posts: 249
By Ramuh.Zangada 2009-07-27 16:23:06
See the problem is everyone complains but ur all still playing. SE is still making money so why should they care if ur gonna keep paying them to do it. Untill the complaints start costing them money nothing will change. They will learn when ff14 comes out cause whos gonna want to pay for the same bs, i know alot of ppl that wont, espically if u cant transfer anything over.
Server: Asura
Game: FFXI
Posts: 4135
By Asura.Artemicion 2009-07-27 16:24:21
Yeah it's a double edged sword. We tolerate piss poor service just for the sake of being able to continue playing.
Sylph.Izey
Server: Sylph
Game: FFXI
Posts: 54
By Sylph.Izey 2009-07-27 16:25:47
Yea.. I've been playin a little over 4 years now, if you recall a HUGE number of players had been hacked and had to use GDR (Inside job theory out there too). Anywho a month or so after I had use GDR, the same thing happens again. Now not only did they take all my sellables, but they dropped all the EX items that were on my Chary. I sent SE their noterized letter and what not to get my account back, I said I'm aware theres this BS rule you can only do 1 Game Data recovey, even after SE knows the accounts were hacked. So I said just give me my EX items back is all I ask. They say "We cannot you had to have called for a item restore within 7 days of the account being compromised. So its my fault SE took 3 months to get me my account back ? No... its niether my fault they're security system is so pathetic they allowed thousands of players to loose their stuff. Yes it is just a game, but also we pay Real life money to play it. And we spend hours on end doing so. And for some one like me to loose about everything I've earned over a 4 years time I find it very unfair too... now... the question is... what can we do about this?
Fairy.Tbest
Server: Fairy
Game: FFXI
Posts: 5490
By Fairy.Tbest 2009-07-27 16:27:19
Zangada said: See the problem is everyone complains but ur all still playing. SE is still making money so why should they care if ur gonna keep paying them to do it. Untill the complaints start costing them money nothing will change. They will learn when ff14 comes out cause whos gonna want to pay for the same bs, i know alot of ppl that wont, espically if u cant transfer anything over. /stare I know you didn't talk about transferring something from XI to XIV... Here... Let me just transfer my characters from X to XIII. Because THAT makes sense. XD And, that guy that got his character screwed up isn't playing anymore. But... $13 isn't a big dent in the cashflow. @ Izey: Nothing! SE retains all rights to 'your' character.
Server: Garuda
Game: FFXI
Posts: 1339
By Garuda.Antipika 2009-07-27 16:28:26
Zangada said: See the problem is everyone complains but ur all still playing. SE is still making money so why should they care if ur gonna keep paying them to do it. Untill the complaints start costing them money nothing will change. . It costs money, less people are tempted to join when they read about current players complaining. I, myself, do not advise my friends looking for a MMO to join FF XI. Typical answer : why do you play then ? Well like most of people here, been playing for several years, once you made a MMO your "own place" you just don't want to leave it, even if the customer service shitty, even if released expansion starts to suck more and more, even if we get stupid update etc...
Server: Garuda
Game: FFXI
Posts: 318
By Garuda.Glaciont 2009-07-27 16:39:03
"No sir, it's clearly not our problem, it's definitely your internet service provider haxing us"
Fairy.Tbest
Server: Fairy
Game: FFXI
Posts: 5490
By Fairy.Tbest 2009-07-27 16:41:25
Yeah... That sounds like an OEM issue.... Sorry...
Server: Ramuh
Game: FFXI
Posts: 4118
By Ramuh.Thunderz 2009-07-27 16:44:49
Tbest said: Zangada said: See the problem is everyone complains but ur all still playing. SE is still making money so why should they care if ur gonna keep paying them to do it. Untill the complaints start costing them money nothing will change. They will learn when ff14 comes out cause whos gonna want to pay for the same bs, i know alot of ppl that wont, espically if u cant transfer anything over. /stare I know you didn't talk about transferring something from XI to XIV... Here... Let me just transfer my characters from X to XIII. Because THAT makes sense. XD And, that guy that got his character screwed up isn't playing anymore. But... $13 isn't a big dent in the cashflow. @ Izey: Nothing! SE retains all rights to 'your' character. you think our complains are pathetic but your replys sounds more... Tbest said: XD Repetitive repetition is repetitive? your not entertaining me !
Fairy.Tbest
Server: Fairy
Game: FFXI
Posts: 5490
By Fairy.Tbest 2009-07-27 16:45:39
Thunderz said: your not entertaining me ! My what?
Server: Asura
Game: FFXI
Posts: 4135
By Asura.Artemicion 2009-07-27 16:48:34
Ignore the spineless worm. His sole purpose of posting is to troll and instigate others for drama and needless arguments among the masses; yet quickly turns into a kiss *** when females show up.
Fairy.Tbest
Server: Fairy
Game: FFXI
Posts: 5490
By Fairy.Tbest 2009-07-27 16:51:33
Ooohh.... Name calling. That's harsh. *Cries in a corner?* I'm just getting some entertainment while I soak up money... Don't be jealous. >.>
O.oa I'll kiss a lot of things.... But, *** is not one of them. >.>
Carbuncle.Kyri
Server: Carbuncle
Game: FFXI
Posts: 835
By Carbuncle.Kyri 2009-07-27 16:57:48
maybe he works for se! /panic
Fairy.Tbest
Server: Fairy
Game: FFXI
Posts: 5490
By Fairy.Tbest 2009-07-27 17:01:02
Maybe I do! :O *Bans all the FFXIAH users!*
Before i post this no replies about "this is pointless nothing will be done" "your e hurt over your friend" or any other pointless replies please because im making this to find out just how many ppl SE have fucked over, now for the story.
My friend Xenien (orginally from Fairy moved to Odin then to Hades) and has been playing 4 years, he recently got hacked and asked SE for a data recovery to which they did problem is... they rolled him back to 2007 when he was on fairy server, in doing this he lost a number of 75 jobs tons of gear, merits, missions, well you get it.
When he asked them to change it they told him they cant because he agreed to a roll back, fair enough yes he agreed but is SE really that fucking stupid they think someone would want there account rolled back so far without even asking? he was told they can only roll it backwards not forwards, in saying that why would they roll it so far back? why not 2 weeks? 1 month? 2 months? so if they get it wrong he has another chance.. but 2 YEARS? if im being biast feel free to point it out but to me that is fucking stupid.
Does SE really believe some of the shit they do is acceptable for a company of there size? or fail so hard at customer service they believe this is normal? when he thanked the manager for throwing away 3 years of hard work he replied "No, you did, you agreed to this." so not only did they fuck him over after he had been hacked they talk to ppl like that... i know when 14 comes out alot of ppl are going to quit for it and of course some will stay but i cant help but feel with stories like this the ppl who do stay are going to get nothing for help, nothing for updates, nothing for service, and just dirt thrown on them for paying SE monthly while they continue to act like retards with FF14.
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