Ya know. If these companies don't stop outsourcing their ENTIRE customer service team to people who barely speak english.!
I did some Google search and it seems that the highest average call center employee salary in India is around ₹28,289 per month. The ₹ to USD value is 0.012. That makes the about $339.47. The lowest is ₹10,383 or $124.60 per month on the low end (and I'd guess more people are getting the lower pay than the higher pay.
A bit more google made me come up with the number of about $31,200 per year for average US call center employee or $2,600.00 / month.
Of course they set up call centers in poorer countries. I mean, they have to screen the prospective employees for basic functional English, but the thickness of accent really doesn't matter when you're paying #124 / month VS $2,600 / month.
It's sad, but that's "the free market".
I remember a story my friend told me about the last task he had at his job working aircraft sheet metal. They gave him a camera and had him document every step of the process of his job in detail with photographs. That information was translated into Spansih and put into an instruction manual that was shipped off to his job's new location in Mexico.
YouTube Video Placeholder