I found this in the thread on the OF
Quote:
Found this information on LEVEL 3 outage map ---
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Bob Wells
I am at the Empire Central Colo now. All of our services are offline, three different data circuits. The are telling me a ring is down and they are working on it now.
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Sean Seago
A ring...ROFL. It's most of the globe.
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Glen Grayban ยท University of Houston-Clear Lake
Any Update Bob?
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Bob Wells
I got tired of waiting and left at 12:45. Just called because they never emailed me a ticket number or status updates. Of course they have no ticket opened, and no updates. The level 3 techs haven't been back in the data center since I first arrived. So, standard level 3 response to the incident basically.
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Bob Wells
Just got an email update: 10/27/2016 17:55:40 GMT - Field Services have arrived on site and have shot the fiber. A fault condition has been located 4.1 miles from the testing site. The Outside Plant team has been engaged to assist with the investigations.
10/27/2016 17:33:37 GMT - The ATS team has isolated a possible fiber cut or faulty amplifier in the Level 3 network. Level 3 Field Services are en route to investigate further. The estimated time of arrival is 17:45 GMT.
10/27/2016 16:54:04 GMT - A suspected fiber cut in Houston, TX is impacting IP and Unprotected Transport services. The Transport NOC has engaged Level 3 Field Services and the Level 3 Advanced Technical Support (ATS) team to assist with the investigations. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve.
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Bob Wells
*** CASCADED EXTERNAL NOTES 27-Oct-2016 18:52:18 GMT From CASE: xxxxxxxx - Event
Field Services and the Outside Plant team continue troubleshooting to further isolate the fault condition. The estimated time to repair is not yet known